Goods Return Policy
1. Goods must have been purchased directly from Performance Wholesale Australia Pty Ltd.
2. Goods will not be accepted for credit for any of the following reasons;
a) Goods returned after 30 days from date of invoice.
b) Goods returned without a GRN.
c) Goods returned without original invoice details.
d) Goods that were Specially Procured for you.
e) Goods that were purchased from our Online Specials/Newsletter Specials/Clearance Parts list.
f) Goods that have been fitted, used, altered or damaged in any way.
g) Goods where plastic shrink wrap / blister packaging has been opened, eg- Bearings, Gaskets, Carb Kits, etc.
3. All goods accepted for returned to Performance Wholesale Australia will be subject to a minimum 15% handling / restocking fee. Goods returned outside 30 days from invoice date if accepted by Performance Wholesale Australia will be subject to a handling / restocking fee of 50%
4. Any goods short supplied or are incorrectly supplied MUST be brought to Performance Wholesale Australia’s attention IMMEDIATELY
5. A Goods Return Number (GRN) must be obtained from our credit department prior to goods being returned, and a Goods Return Form must be filled out and returned with the items. Ring (07) 3808 1986 or email PWA Goods Return to obtain a Goods Return Number.
6. The Goods Return Form must include the GRN as well as the original invoice details, and reason for return. If you do not already have a Goods Return Form, please contact us and one can be faxed, emailed or mailed to you. The Goods Return Form is also available to download from our website, Click here to download
7. Goods returned to Performance Wholesale Australia must have all freight prepaid, unless prior arrangements have been made. All unapproved freight costs will be charged to the sender.
8. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or transport or packing tape damage. Please pack goods to be returned using a similar method to that used when goods were dispatched to you. Goods must include all instructions/paperwork originally supplied.
9. While all care is taken to ensure the correct supply of goods, no responsibility whatsoever is accepted by Performance Wholesale Australia for the fitment of incorrect parts. The onus is clearly with the purchaser to ensure the parts are correct for the particular application. Any costs or damages from the fitment of incorrect parts are entirely the responsibility of the fitter.
The only exceptions to this policy will be:
Genuine warranty claims must be processed through the Goods Return Policy procedure. After manufacturer approval, the manufacturer,
at their discretion, may repair, replace or credit the goods. All warranty items must be returned to Performance Wholesale Australia
within 3 months of invoice date.
Additional Policy Items purchased from the Performance Wholesale online specials:
Goods are bought as is and are non-returnable for credit.
Goods ordered incorrectly by the customer may be returned only with permission of our credit officer and must abide by the policy & procedure listed above and will incur a minimum 15% restocking fee.
Items may however be returned under the following exceptions:
- If you receive a different item to what was ordered
- A pre-arrangement with our credit officer and have been issues with a 'GRN'
The issue of a GRN or receipt of goods into our warehouse should not
be considered as being approved for credit